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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jesus Carrasco

March 18, 2025

5  out of  5
rating by Jesus Carrasco
"Very good friendly customer service service thank you Denise and Jenny. They should get a raise 👍"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Diana Reynosa

March 7, 2025

5  out of  5
rating by Diana Reynosa
"Andrew Hernandez and his team have always been so pleasant to work with, especially Jenny (Yeni). She is so friendly, personable, helpful and goes above and beyond to make sure everything is done accurately and properly."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jefe

February 24, 2025

5  out of  5
rating by Jefe
"Efectivos 👌🏼"
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Freddy Sanchez

January 29, 2025

1  out of  5
rating by Freddy Sanchez
"Be sure to revise your policy before accepting and make sure it matches the quote received.. Rental car coverage was not included in my policy when the original quote had it included. Now I need to use the coverage and they can’t do anything because they made a mistake and left it off."
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Lillie Franco

January 23, 2025

5  out of  5
rating by Lillie Franco
"Wendy rocks ! Thank you girl"
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Simple Treats

November 25, 2024

5  out of  5
rating by Simple Treats
"Yeni cortinez was very very helpful with our claim and very professional and very nice thank you for helping us!!"
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Noel Chavez

November 22, 2024

5  out of  5
rating by Noel Chavez
"Great insurance agency. I highly recommend them for anyone who is trying to combine home and auto because of the discounts. Staff is always helpful when I have any questions regarding my coverages or premiums!"
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Jaime Salazar

November 8, 2024

5  out of  5
rating by Jaime Salazar
"I am greatly satisfied with the service Denisse Saenz provides with me at State Farm with Andrew Hernandez. It is with great pleasure to be taken care of in all my insurance needs by her. Very attentive people and overall magnificent service. Thank You."
We responded:
"thank you, Jaime! this is nice to hear! she is an awesome person and loves taking care of people! we are blessed to have her on my team! "
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Eric Thatcher

September 25, 2024

5  out of  5
rating by Eric Thatcher
"Yeni in the office is amazing! She has been very helpful with our claim from an accident. She has went out of her way to reach out to the other parties insurance. I recommend Yeni to anyone looking for a great agent."
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Esmeralda Griego

September 3, 2024

5  out of  5
rating by Esmeralda Griego
"Denisse Saenz by far the best agent! She goes above and beyond for her client's, very attentive and always follows through 💯 of the time! She is always in a bubbly spirit! It's been a pleasure working with her 😊 Highly recommend!!"
We responded:
"thank you ESmeralda! she is a blessing! this is always good to hear when customers brag about your team members! thank you!"
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Sylvia Lopez

August 7, 2024

5  out of  5
rating by Sylvia Lopez
"Yemi Was amazing for helping us a 2nd time and appreciate all that she has done. Would say she deserves employee of the month."
We responded:
"thank you sylivia! "
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Robert Lopez

August 6, 2024

5  out of  5
rating by Robert Lopez
"Wendy did a great job fast. and easy."
We responded:
"thank you Mr. Lopez we appreciate you !"
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Carlos Padilla

August 1, 2024

5  out of  5
rating by Carlos Padilla
"Mr Andrew allways gives me personal a nd professional service along with very professional and courteous staff"
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Viridiana Davila

June 25, 2024

5  out of  5
rating by Viridiana Davila
"The best car insurance awesome customer service Kasina-Lea Bommersbach helped me a lot she is very professional very informative great service ."
We responded:
"thank you so much! She is a blessing! "
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Christal Soto

May 23, 2024

5  out of  5
rating by Christal Soto
"I am so grateful to Stephanie Avalos for her expertise and great customer service. She is always so kind and professional when I speak with her. She takes the time to go through everything with me and so efficient. I appreciate you so much and thank you for saving me so much money. I will keep on sending everyone I know to you to take care of them."
We responded:
"thank you so so much for the review! I know it takes time to do this so we are very grateful for your time. thank you for allowing us to protect what is important to you!"
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Art Czarnikow

May 22, 2024

5  out of  5
rating by Art Czarnikow
"Stephani was able to help me out and went above and beyond to take care of me. Thanks for having her on your staff."
We responded:
"she is a jewel, thank you for allowing me to protect eveything that is important to you! WE appreciate you! thanks for taking time to write a review!"
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victor romero

April 4, 2024

5  out of  5
rating by victor romero
"Incredibly helpful, I was feeling stressed out but they helped me with all my questions and I literally didn’t have to do anything with my situation. Thanks one more time for the great service."
We responded:
"thank you victor...I am glad my team was able to provide good service!"
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C. C.

March 8, 2024

5  out of  5
rating by C. C.
"Got Windshield damage on my Honda. Called my agent Mr Hernandez office and his staff took care of the problem quickly and cheerfully. They made the replacement Process painless. Thank you to all the people at Andrew Hernandez State Farm👍😊"
We responded:
"Thank you sir! We appreciate you!"
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Marcus Doporto

February 21, 2024

5  out of  5
rating by Marcus Doporto
"Mr Hernandez's staff is always very attentive, caring and friendly! Anyone in the market for insurance or any of the services which Andrew Hernandez State Farm provides, you definitely should stop in. I promise you won't be disappointed! Marcus M. Doporto"
We responded:
"It is always great seeing you Sir! thank you for allowing us to take care of you!"
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Tammy Anderson

January 19, 2024

5  out of  5
rating by Tammy Anderson
"Kasina-Lea is amazing! She listened to our concerns and helped us lower our monthly bill dramatically."
We responded:
"Thank you so much Tammy! I agree, she is a blessing to me and my agency! Alway doing the best to help our Customers! Thank you once again!"
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Naloni

December 1, 2023

5  out of  5
rating by Naloni
"I am new to Odessa. Was having a great deal of difficulty getting my insurance squared away. That is, until I went to Kasina at State Farm!! She gladly went above and beyond to help me with my issues. Her kindness, helpfulness and determination sure made an impact on me. I will say with all certainty that you can go to this State Farm office to satisfy ALL your insurance needs!! Thanks Ya'll"
We responded:
"Thank you so much Naloni...yes Kasina is very special...She really loves taking care of people. Thank you again for the awesome review!"
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Gabriel Rodriguez

November 24, 2023

5  out of  5
rating by Gabriel Rodriguez
"Felt like someone not just another number"
We responded:
"Thank you Gabriel! We appreciate you!"
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Dom Malawishes

October 27, 2023

1  out of  5
rating by Dom Malawishes
"I had to cancel my insurance with this office because of horrible customer service and lies from his staff. For one they kept going up on my insurance for no reason never had anything on my record for it to go up. I called and spoke to one of his staff members she caught an attitude breathing hard like I bothered her and why I even ask that question? Very very rude customer service staff there. She gave me 3 different lies why my insurance was skyrocketing. I told her to go ahead and terminate my insurance she told me good she would love to. I guess they don’t need customers with an attitude like hers apparently they have enough money from ripping off customers. Advice all my family and friends to never do business with State Farm specially with this office surprise this guy is still in business with a bad attitude staff that he has."
We responded:
"Mr. Malawishes, I tried looking up your policy and couldn't find it. We appreciate all our customers. I will get with my team and try to figure this out! Thank you for allowing us to look after your risk. "
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caleb Creel

October 18, 2023

1  out of  5
rating by caleb Creel
"They miss place my cash payment and trying to email saying I'm past due.?????? 😭"
We responded:
"Mr. Creel, so sorry for the confusion, it could have been a timing of the payment or system generated. Everything is good and you are not pass due. So sorry but sometimes it is really a courtesy call or email to good customer like you. I appreciate you allowing me to look after your risk. I apologize once again . Andrew Hernandez"
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Rex Uranga

October 14, 2023

5  out of  5
rating by Rex Uranga
"Great guy. Great place"
We responded:
"Thank you Rex!"