Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Simple Treats

Simple Treats

November 25, 2024

5  out of  5
rating by Simple Treats
"Yeni cortinez was very very helpful with our claim and very professional and very nice thank you for helping us!!"
Profile photo of Noel Chavez

Noel Chavez

November 22, 2024

5  out of  5
rating by Noel Chavez
"Great insurance agency. I highly recommend them for anyone who is trying to combine home and auto because of the discounts. Staff is always helpful when I have any questions regarding my coverages or premiums!"
Profile photo of Jaime Salazar

Jaime Salazar

November 8, 2024

5  out of  5
rating by Jaime Salazar
"I am greatly satisfied with the service Denisse Saenz provides with me at State Farm with Andrew Hernandez. It is with great pleasure to be taken care of in all my insurance needs by her. Very attentive people and overall magnificent service. Thank You."
We responded:
"thank you, Jaime! this is nice to hear! she is an awesome person and loves taking care of people! we are blessed to have her on my team! "
Profile photo of Eric Thatcher

Eric Thatcher

September 25, 2024

5  out of  5
rating by Eric Thatcher
"Yeni in the office is amazing! She has been very helpful with our claim from an accident. She has went out of her way to reach out to the other parties insurance. I recommend Yeni to anyone looking for a great agent."
Profile photo of Esmeralda Griego

Esmeralda Griego

September 3, 2024

5  out of  5
rating by Esmeralda Griego
"Denisse Saenz by far the best agent! She goes above and beyond for her client's, very attentive and always follows through 💯 of the time! She is always in a bubbly spirit! It's been a pleasure working with her 😊 Highly recommend!!"
We responded:
"thank you ESmeralda! she is a blessing! this is always good to hear when customers brag about your team members! thank you!"
Profile photo of Sylvia Lopez

Sylvia Lopez

August 7, 2024

5  out of  5
rating by Sylvia Lopez
"Yemi Was amazing for helping us a 2nd time and appreciate all that she has done. Would say she deserves employee of the month."
We responded:
"thank you sylivia! "
Profile photo of Robert Lopez

Robert Lopez

August 6, 2024

5  out of  5
rating by Robert Lopez
"Wendy did a great job fast. and easy."
We responded:
"thank you Mr. Lopez we appreciate you !"
Profile photo of Carlos Padilla

Carlos Padilla

August 1, 2024

5  out of  5
rating by Carlos Padilla
"Mr Andrew allways gives me personal a nd professional service along with very professional and courteous staff"
Profile photo of Viridiana Davila

Viridiana Davila

June 25, 2024

5  out of  5
rating by Viridiana Davila
"The best car insurance awesome customer service Kasina-Lea Bommersbach helped me a lot she is very professional very informative great service ."
We responded:
"thank you so much! She is a blessing! "
Profile photo of Christal Soto

Christal Soto

May 23, 2024

5  out of  5
rating by Christal Soto
"I am so grateful to Stephanie Avalos for her expertise and great customer service. She is always so kind and professional when I speak with her. She takes the time to go through everything with me and so efficient. I appreciate you so much and thank you for saving me so much money. I will keep on sending everyone I know to you to take care of them."
We responded:
"thank you so so much for the review! I know it takes time to do this so we are very grateful for your time. thank you for allowing us to protect what is important to you!"
Profile photo of Art Czarnikow

Art Czarnikow

May 22, 2024

5  out of  5
rating by Art Czarnikow
"Stephani was able to help me out and went above and beyond to take care of me. Thanks for having her on your staff."
We responded:
"she is a jewel, thank you for allowing me to protect eveything that is important to you! WE appreciate you! thanks for taking time to write a review!"
Profile photo of victor romero

victor romero

April 4, 2024

5  out of  5
rating by victor romero
"Incredibly helpful, I was feeling stressed out but they helped me with all my questions and I literally didn’t have to do anything with my situation. Thanks one more time for the great service."
We responded:
"thank you victor...I am glad my team was able to provide good service!"
Profile photo of C. C.

C. C.

March 8, 2024

5  out of  5
rating by C. C.
"Got Windshield damage on my Honda. Called my agent Mr Hernandez office and his staff took care of the problem quickly and cheerfully. They made the replacement Process painless. Thank you to all the people at Andrew Hernandez State Farm👍😊"
We responded:
"Thank you sir! We appreciate you!"
Profile photo of Marcus Doporto

Marcus Doporto

February 21, 2024

5  out of  5
rating by Marcus Doporto
"Mr Hernandez's staff is always very attentive, caring and friendly! Anyone in the market for insurance or any of the services which Andrew Hernandez State Farm provides, you definitely should stop in. I promise you won't be disappointed! Marcus M. Doporto"
We responded:
"It is always great seeing you Sir! thank you for allowing us to take care of you!"
Profile photo of Tammy Anderson

Tammy Anderson

January 19, 2024

5  out of  5
rating by Tammy Anderson
"Kasina-Lea is amazing! She listened to our concerns and helped us lower our monthly bill dramatically."
We responded:
"Thank you so much Tammy! I agree, she is a blessing to me and my agency! Alway doing the best to help our Customers! Thank you once again!"
Profile photo of Naloni

Naloni

December 1, 2023

5  out of  5
rating by Naloni
"I am new to Odessa. Was having a great deal of difficulty getting my insurance squared away. That is, until I went to Kasina at State Farm!! She gladly went above and beyond to help me with my issues. Her kindness, helpfulness and determination sure made an impact on me. I will say with all certainty that you can go to this State Farm office to satisfy ALL your insurance needs!! Thanks Ya'll"
We responded:
"Thank you so much Naloni...yes Kasina is very special...She really loves taking care of people. Thank you again for the awesome review!"
Profile photo of Gabriel Rodriguez

Gabriel Rodriguez

November 24, 2023

5  out of  5
rating by Gabriel Rodriguez
"Felt like someone not just another number"
We responded:
"Thank you Gabriel! We appreciate you!"
Profile photo of Dom Malawishes

Dom Malawishes

October 27, 2023

1  out of  5
rating by Dom Malawishes
"I had to cancel my insurance with this office because of horrible customer service and lies from his staff. For one they kept going up on my insurance for no reason never had anything on my record for it to go up. I called and spoke to one of his staff members she caught an attitude breathing hard like I bothered her and why I even ask that question? Very very rude customer service staff there. She gave me 3 different lies why my insurance was skyrocketing. I told her to go ahead and terminate my insurance she told me good she would love to. I guess they don’t need customers with an attitude like hers apparently they have enough money from ripping off customers. Advice all my family and friends to never do business with State Farm specially with this office surprise this guy is still in business with a bad attitude staff that he has."
We responded:
"Mr. Malawishes, I tried looking up your policy and couldn't find it. We appreciate all our customers. I will get with my team and try to figure this out! Thank you for allowing us to look after your risk. "
Profile photo of caleb Creel

caleb Creel

October 18, 2023

1  out of  5
rating by caleb Creel
"They miss place my cash payment and trying to email saying I'm past due.?????? 😭"
We responded:
"Mr. Creel, so sorry for the confusion, it could have been a timing of the payment or system generated. Everything is good and you are not pass due. So sorry but sometimes it is really a courtesy call or email to good customer like you. I appreciate you allowing me to look after your risk. I apologize once again . Andrew Hernandez"
Profile photo of Rex Uranga

Rex Uranga

October 14, 2023

5  out of  5
rating by Rex Uranga
"Great guy. Great place"
We responded:
"Thank you Rex!"
Profile photo of Jeff McCollum

Jeff McCollum

July 11, 2023

1  out of  5
rating by Jeff McCollum
"State Farm as a company has been great I would not use Andrew Hernandez as an agent under no circumstance. He doesn’t have a clue of what State Farm’s policies are and has changed my girlfriends rate 3 times over 2 months. My insurance was threatened to be cancelled due to truck being stolen and one other claim. State Farm reinstated my policy and this agency had no clue what was going on. Then they tried to cancel my girlfriends policy for same thing because they added me as a driver when I do not even drive her vehicle and we aren’t even married. They had no clue mine was reinstated and I wasn’t supposed to be on her policy period. Find another agent save yourself the troubles."
We responded:
"Jeff, I do apologize and am sorry you feel that way. I strive extremely hard to make every client feel important and to meet their level of expectations. Critical information missed caused a miscommunication within State Farm and my office therefore fallen short of the customer service you deserve, and we are saddened by that. I do appreciate your feedback and take all reviews seriously."
Profile photo of Sylvia Gamboa

Sylvia Gamboa

November 29, 2022

5  out of  5
rating by Sylvia Gamboa
"Great"
Profile photo of maT N

maT N

November 1, 2022

5  out of  5
rating by maT N
"I absolutely love the guys at Andrew Hernandez. I have been a proud customer for about 15 years. I have moved away from area, but continue to keep my policies with their office because of the excellent customer care they provide. Judy Valdez is Amazing to work with. She is always personable, cheerful, kind and very helpful. Yeni most recently assisted me with a new policy and was professional and patient. She made sure I received all the discounts I was eligible for so I could get the best rate. Keep up the Great Work out there in West Texas!!!"
We responded:
"Thank you! You know we love you! Appreciate all 19 year you have been my friend "
Profile photo of Kristy Escontrias

Kristy Escontrias

October 12, 2022

5  out of  5
rating by Kristy Escontrias
"Andrew and his team are amazing and very helpful!"
Profile photo of James Porter

James Porter

September 29, 2022

5  out of  5
rating by James Porter
"Andrew Hernandez and his team understand customer service and community."